You receive FREE STANDARD SHIPPING (within Australia) if your order is at least $109.00 of eligible items. Not included the Post Insurance For Lost or Damaged Parcels - $8.00 additional fee.
Ineligible items include products that are considered Heavy Items like:
We upgrade to Express Shipping Post for only $15.00 on orders above $109. Not included the Post Insurance For Lost or Damaged Parcels - $8.00 additional fee.
We make every effort to have our parcels shipped the same day. Orders placed on or before 5:00 pm EST from Monday to Friday will be dispatched the Same Day. **
Orders placed after 5:00 pm EST, Weekends and Holidays will be Dispatched the NEXT Business Day! **
Should an item have sold out or been out of stock at the time of the order we will notify you as soon as we can with an estimated wait time or an alternative.
Standard Shipping Post = $9.90
Express Shipping Post = $18.90
Additional Insurance Standard Shipping Post = $8.00
Additional Insurance Express Shipping Post = $8.00
Heavy Item Shipping Post = $25.00Door to Door Express Post = $19.00
We use Australia Post for all our orders/parcels. Our Standard Shipping Post takes 5-10 Business Days while Express Shipping Post 3-5 Business Days depending on the state you are in. **
Like most companies, we use third-party shippers and are therefore not able to control the progress of the package once it leaves us.
Any delays experienced due to Couriers or Australian post are out of our hands and as such we are unable to take responsibility for issues caused by courier delays. We will be able to provide tracking numbers and assistance to make delivery as smooth as possible for you.
You could easily track your parcel/s HERE with the Tracking Number on the Email Auspost send or Tracking Number we provide for you.
Note: Please be advise that The Dog Line is not responsible and cannot process any refund or replace the products for the parcels that was lost or damaged while on transit. We encourage everyone to please include an insurance of your postage upon check out so the parcel will be covered by Auspost directly.