If you have questions or concerns regarding this statement, you should first contact Colin at firstname.lastname@example.org.
Collection of Information
To use The Dog Line website, we may require information from you in order to provide the best service possible. All correspondence may be collected and stored, particularly in regard to sales, support and accounts, including Email.
All information collected by The Dog Line is done so via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Details collected from The Dog Line customers are required to provide you with our products and/or services and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
The Dog Line uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
The Dog Line may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose and The Dog Line does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on The Dog Line site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.thedogline.com.au.
The Dog Line Security Policy
The Dog Line uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments. The following measures are taken to protect your data:
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by The Dog Line or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Dog Line.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
- Trouble Free Guarantees
- Lowest Price / Best Deal
- 7 Day Support Line
- Proud Aussie Family Business (Since 2003)
- Free Dog Training Guide
- Supporting Animal Rescue
Our Guarantee of Quality, Satisfaction and Results
All products are sold new, free from defect and are backed by a Manufacturer's Warranty with one of our specified product guarantees including... 60 Days Return - 30 Day Results Guarantee - 6 Month Trade Up. Tell me more...
We'll Beat any Aussie Price
We've looked… We've crunched the numbers, and done the sums… If you find a better price on an Aussie site for the same product. We will match it and beat it with our 'Best Deal Guarantee'. Tell me more...
Seven Day Support and Customer Service
We'd love to help you make the right choice on a product or offer any training advice, our experienced team are here to assist at any stage of your purchase, before or after.
Tell me more...
Family Business - Proudly Australian Owned
Yup, we've been around since 2003 and have a background in dog training before that. Your relationship with your dog is our first priority. Our aim is to make life easier owning a dog (for you AND your dog). Tell me more...
Free Dog Training Guide
We've looked at each of our product groups and the way the products work, then put together some easy to follow steps and simple advice to help you get great and long lasting results.
We Support Animal Rescue
Over the years, we've donated, given product discounts and supported animal rescue groups in many different ways. Always look at re-homing or rescuing first.
Have a Question? Prefer to Order by Phone?
Best Deal Guaranteed
Free Training Guide
Shipped Same Day
14 Days 'Trade Up'
14 Day 'Trade up' Guarantee